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Other payments that you make outside the above-mentioned payment flows cannot be allocated by us and are … If a buyer files a PayPal Buyer Protection dispute, the buyer can't open an eBay Money Back Guarantee request for the same transaction. Can I use the PayPal buyer protection? It will be the primary channel for resolving transaction issues. To take advantage of Purchase Protection, we require, among other things, that PayPal accounts be kept in good standing and ask that a dispute be filed within 180 days of your purchase or payment. if initially you did not receive an item but later on received one that was significantly not as described) via the PayPal Resolution Center or by contacting our Customer Support. If the Seller can provide within the required time frame a valid proof of shipment (as described in more detail in the PayPal Seller Protection Policy) or a respective equivalent as agreed between PayPal and the Seller, PayPal will refuse to grant PayPal Buyer Protection. They say they "advise" to file ebay cases on ebay, but they cannot prevent a buyer from filing with paypal instead. For eg now you have gone "off ebay" there is no auction description that paypal can refer to if you have to file an item received but not as described dispute. Seller Runs Off With Your Money. Before filing a Claim for PayPal Buyer Protection, the Buyer must allow sufficient time for shipping and delivery of at least one week and try to resolve the dispute by contacting the Seller directly. Clear title, no lien. The buyer sends the money and gets nothing in return. The regulations of the respective credit card issuer apply. When we determine that a buyer has violated the abusive buyer policy, we will remove any Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay … Please see the PayPal Seller Protection Policy for the requirements regarding a proof of shipment. 3. Your opposing party for claims under this PayPal Buyer Protection Policy is in all cases, PayPal (Europe) S.à r.l. For eBay, within 30 days from the later date of the dates provided as the estimated delivery date for the purchase item on www.ebay.de (“Estimated Delivery Date”), the Buyer initiates a resolution process for the dispute and tries to solve this dispute with the help of tools and resources provided by eBay, which applies for all dispute inclusive of such as per clause 5.3. eBay had purchased PayPal back in 2002 and spun it off in 2015, but the two organisations had remained tightly linked, with PayPal continuing to process payments for eBay. 2. Right of return pursuant to refund policy (“Widerrufsbelehrung”). The UK-based buyer paid via PayPal and I promptly sent out the parcel by courier, with compensation cover if it failed to arrive. The Buyer must reply in a timely manner to any questions asked by PayPal in regards to the PayPal Buyer Protection Claim. Sign Up for Free As eBay is always on the buyer’s side, they have the eBay Money Back Guarantee, specially designed to protect the buyer if the seller does not send the item.. Purchases of custom made items (unless they are claimed to be INR). PayPal Buyer Protection and chargeback right towards credit card issuer. While buyers can sometimes file an ebay item dispute directly with paypal, most such attempts result in an automatic transfer to Ebay. Payments made in respect of financial products and investments. I went in and shopped on Craiglist for a good car, i managed to find a very good locking car, managed to find "2008 Honda Accord EX-L, 3.5L engine, V6, AUTOMATIC, VIN 1HGCP36808A012468. While PayPal is convenient and used by many, ultimately customers want choice, and many want to be able to easily use their preferred local payment method. A Claim under PayPal Buyer Protection may cover multiple items, e.g. Thank you. Dear Ebay Community, So i am a 21 year old looking to buy my first car. The following conditions need to be satisfied: Purchase of goods through eBay Services and secure payment method. The Buyer can benefit from PayPal Buyer Protection in these cases: For a paid item, if shipment has been agreed, the item has not been shipped by the Seller, or the Seller has not complied with the Seller’s duties described in this clause 4.1. Purchases of items which you collect in person or arrange to be collected on your behalf (including at a retail point of sale) and which you claim to be INR, Payments made in respect of gold (whether in physical form and in exchange-traded form); and, By availing of the “Pay Now” option on the eBay website and German websites, applications and other services into which eBay Services are integrated; or, Via “Send Money” in your PayPal Account stating the eBay item number; or, For purchases made outside of eBay: via the “Send Money” tab on the PayPal Website(s) by clicking the “Purchase” tab, or the Seller’s PayPal checkout flow, or, For purchases made outside of eBay: by availing of Ratenzahlung Powered by PayPal; or, For purchases made outside of eBay: by availing of Bezahlung nach 14 Tagen; or. PayPal reserves the right to limit access to the Buyer’s PayPal Account or to close that PayPal Account, if the right to file a Chargeback towards the credit card issuer is misused. Buyers can't use more than one resolution method to get a refund. And when customers can use the payment method they like and trust with ease, they tend to convert more.By replacing PayPal with a customised payment service, eBay will be able to provide a smooth checkout process customised for the local habits of buyers in all markets in which it operates. I have. In February I sold a network router on eBay for £249. Unfortunately, in the case of a local pickup only item, there might be neither - Tracking, nor Payment records - in the eBay/PayPal system. Under paypal's Buyer Compliant Policy when you shop outside ebay you have some redress now. PayPal may extend this timeframe in case of extraordinary circumstances which are outside the control of the Buyer. My Experience of PayPal Buyer Protection, So Far Aug 11, 2010 I bought an expensive lens on ebay which turned out not to be as advertised – it was obvious from the moment I opened the package. Manage your cookies, Using PayPal from a registered PayPal Account, or, Using PayPal, “Kauf auf Rechnung”, Kreditkarte oder Lastschrift on the German eBay website, Using the PayPal payment upon installment service (“. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout ... the seller agrees to reimburse eBay for any amount eBay refunds to the buyer. PayPal will decline the Claim if in the requested timeframe, the Buyer does not provide the proof of payment or the Seller provides evidence that the payment has not been received, and the Buyer is required to open up a PayPal Account in order to receive the payout in the event his Claim for protection for a purchase was successful. I bought an item and it has not arrived. or via a quote on email and they send me an invoice via paypal and i pay it,and it doesn't turn up, or not as described, do i get the buyer protection? Protections for all sellers Abusive buying activity. Photograph: Alamy. PayPal will lift this temporary hold when the requirements for Seller Protection set out below have been met. 5.2. Pathfinder Options. If a case is closed in the buyer’s favor, you can appeal the decision by providing the appropriate documentation—including any new information or communication between you and the buyer—to the eBay Resolution Center within 30 days from the day the case is closed. The start of the return period will be determined, if necessary, based on proof of shipment, which then needs to be handed in. Alternatively, for purchases on www.ebay.de, the Claim may also be filed in the eBay resolution center. Please note: The return period is typically 14 days after the delivery of the goods. Follow these steps to get your refund. ©1999-2021 PayPal, Inc. All rights reserved. This can be done in the PayPal Resolution Center available after logging into the PayPal Account. If this proof is not handed in, PayPal will assume that the return period has been met. Protections for all sellers Abusive buying activity. Transactions conducted outside of eBay are not eligible for eBay protection programs and the eBay Money Back Guarantee. When the Buyer files a Claim for PayPal Buyer Protection because of SNAD, the Buyer is required upon request by PayPal to return the item at his own expenses to the Seller or to another person or address as requested by PayPal during the Claim process, as well as to provide appropriate proof of shipment. (referred to as "PayPal"or “us” or "we" or “our”). PayPal may decline the Claim if the Buyer does not provide an answer within the stated timeframe. When we determine that a buyer has violated the abusive buyer policy, we'll remove any negative or neutral Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay site. There is Buyer Protection When you shop on ebay AND Buyer Compliant Policy for when you shop outside. When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community. Protections for all sellers Abusive buying activity. Alle Rechte vorbehalten. After selecting a resolution process (eBay Money Back Guarantee, PayPal Buyer Protection or requesting a chargeback from their payment provider) a buyer is required to use only that process to resolve the transaction issue. Purchases of industrial machinery used in manufacturing. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. PayPal Buyer Protection will remain in place and buyers can still choose to use it. It is generally recommended to try resolving any Disputes directly with the Seller, rather than filing a PayPal Buyer Protection Claim; however, please note that if you opt to resolve the issue directly with the Seller, your right to raise a Claim under Buyer Protection remains subject to the requirements and timeframes set out in clause 3.6. and that it is your responsibility to keep track of these requirements and deadlines. Mark as New; Bookmark ; Subscribe; Mute; Subscribe to RSS Feed; Permalink; Print; Email to a Friend; Report Inappropriate Content; Oct 4, 2015 6:30:46 PM. If you use PayPal, eBay Buyer Protection is free for nearly all purchases. The seller is based in Eastern Europe and I am in the UK. Send your payment by clicking the Pay For It button on the eBay invoice or by clicking the Pay Now button on the eBay item page. PayPal te permite comprar sin compartir tu información financiera, además, te ofrece protección de forma gratuita en todas las compras realizadas en eBay. PayPal also reserves the right to dispute any illegitimate Chargeback cases. You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start. You must have made the complete purchase price payment by means of a single payment (no installments (except in the case of using Ratenzahlung Powered by PayPal), no down payments, no deposits, no deferred payments (except in the case of using Bezahlung nach 14 Tagen) and have to own a registered PayPal Account. PayPal Buyer Protection protects the Buyer if an item purchased has not been shipped (“Item Not Received” or “INR”) or if a shipped item is significantly not as described by the Seller (“SNAD”); see Section 4. below for details. eBay Buyer Protection Program . Some say that it can be done using a smartphone, but no definitive statement exists. Find out how you’re covered when you shop on other eBay sites. The country in question is Latvia, do they use Paypal? Hi Minty, ok thanks. Re: Buyer protection outside ebay As long as you use the goods option you have the same buyer protection on other sites as you do on ebay. The return period can, however, also be of one month for items marked with eBay Garantie. 7.4. Yesterday, I agreed with a buyer to purchase an Ipad from ebay, but because he had already sold numerous items on ebay, he could not do this anymore. I want to be sure this will be a safe and that I have buyer protection. The Buyer must ship the good(s) quickly and undamaged back to the Seller. You should really have accepted the return, and refunded on receipt in order to get back your selling fees. When we determine that a buyer has violated the abusive buyer policy, we'll remove any negative or neutral Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay site. Got a problem. PayPal cubre el total del precio de compra y los gastos de envío y gestión en los siguientes casos: artículos no recibidos, artículos muy diferentes a la descripción del vendedor, transacciones no autorizadas desde tu cuenta PayPal Why does eBay have this policy? For this purpose, the Buyer must log in into its eBay account and initiate a return on www.ebay.de (return request). We explain to you what purchases are also protected outside of eBay. It would be best if you had in mind that this Guarantee does not cover specific categories of products and those are: Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. Most eBay sales go smoothly, but if there's a problem with a purchase, the eBay Money Back Guarantee ensures that buyers receive the item they ordered or get their money back. I bought a product outside ebay but the item is significantly not as described. 3. eBay will review your case and get back to you within 48 hours. The Buyer has to apply for both within one Claim. The item is defective but was not described as such in the item description: “Device may not work properly“, “Parts missing“, “The photo shows scratches or defects“; The Buyer does not want the item anymore after having received it, or the item does not meet the Buyers expectations, even though it has been described appropriately in the item description; The item description is misleading for both parties. Offering to buy or sell outside of eBay is not allowed. The Buyer is obliged to mark the good as shipped within the return process of eBay, provided this option is available to the Buyer, or to confirm upon request that reshipment has taken place within the stated return period. Terms and conditions of the credit card issuer apply. Please read the PayPal Buyer Protection Policy to understand how a Claim against you may arise. This must be done within 30 days from the Estimated Date of Delivery. The seller ships using 'click and send' which comes with a nice tracking number (no requirement for signature on delivery is selected). About the Book Author Marsha Collier is a recognized expert on ecommerce, online customer service, social selling, social media marketing, and eBay. Example : Buyer purchases item from ebay and pays by paypal. If the Seller has not taken any action or has declined the return request, the Claim needs to be filed as early as ten days, and no later than thirty days after the return request is initiated. Where would that leave me. The main other difference is that if the item is Not As Described, PP insists that the buyer pay for return shipping before authorizing a refund. Any buyer protection case can be filed through paypal, even if for an ebay item. I'm assuming this is some way to scam, but is there any reason a buyer would need to pay off the eBay site? Purchases of vehicles (including, without limitation, motor vehicles, motorcycles, aircrafts, and boats; except for personally portable light vehicles used for recreational purposes like bicycles and wheeled hoverboards). If something goes wrong. With eBay the buyer has plenty of protection, to the point where it's a system that could and probably is abused. PayPal does not act as a representative neither for the Buyer, the Seller nor the recipient of the payment. For instance, if the item appears to come in a different color than advertised; the Buyer calls it “light green”, while the Seller states it to be “turquois”. If PayPal instructs you to return an item, the you return it with tracking to the address provided by PayPal. Ebay is proving their service to the seller ONLY, whereas Paypal is governed by Australian banking laws and would therefore been seen as not being a party to Ebay's offered service to the seller, thereby Paypal's own buyer protection should stand as usual. BUYER PROTECTION OUTSIDE OF EBAY (FACEBOOK) SO I CONTACTED A PERSON THROUGH FACEBOOK WHO WILL SELL ME A PAIR OF DOOR HANDLES FOR MY CAR, IM I IN ANY WAY PROTECTED BY PAYPAL? Further, purchases on www.ebay.de and German websites, applications and other services into which eBay Services are integrated for which a payment method other than PayPal has been used may also be covered where and to the extent eBay Garantie applies. There are the same reasons for Disputes as eBay. Note: This applies to the condition of the item, in which the Buyer has received it irrespective of the condition the item had originally been shipped and this list is not exhaustive: Below a non-exhaustive list of examples for items that do not qualify as SNAD: PayPal decides each case individually by requesting and reviewing documentation to determine whether or not an item is significantly not as described. So long as my funds will be safe and end up with the seller or me, the buyer, should something happen. A buyer of my most recent listing wants to pay for the item he won through PayPal, but not through eBay. thanks in advance. For item not as described protection depends on various factors, circumstances, and which party PayPal believes is honest.. There are differences, of course. 1. According to the above terms the buyer should not get his money back. If you continue to browse, we’ll use cookies that make our site work, improve performance, and customise your experience. I hope you get what i'm attempting to suggest. The Buyer must send the good(s) to the address which the Seller provides in the return policy or which is mentioned in the eBay return process. The statutory and/or contractual rights of the Buyer and Seller are not affected by the PayPal Buyer Protection and are separate from the PayPal Buyer Protection. In case it is not possible to achieve a resolution, the buyer can file a eBay Buyer Protection case in the eBay Resolution Center within ten days after initiating the resolution process. Gambling, gaming, and/or any activity involving a chance to win a prize. Other payments that you make outside the above-mentioned payment flows cannot be allocated by us and are thus not covered by PayPal Buyer Protection. et Cie, S.C.A. PRICES INCLUDE WORLDWIDE SHIPPING! eBay Buyer Protection for Buyers; How does eBay Buyer Protection work? Buyer Protection offered either by PayPal or eBay. PayPal reserves the right to request further documentation from the Buyer to support the Claim. Purchase protection on eBay.ie . So as far as paypal is concerned everybody is on their own once outside the realm of ebay (or most other business, non-private transactions): no protection for either seller or buyer. Hello! PayPal refers to this as an item not received dispute. This is why eBay is dropping PayPal as their payments provider. The Buyer has purchased an item and paid for it; Purchases of most goods and services are eligible (including travel tickets, intangible items such as rights of access to digital content and other licenses), except for the following transactions: 3.3. As soon as the Buyer files a Claim for PayPal Buyer Protection, PayPal will review the Claim and may ask both Buyer and the Seller to provide additional information to settle the case. Leave the Archive, Chat with our moderator team every Wednesday between 1-2pm PT (4-5pm ET). For the avoidance of doubt, in case PayPal is fully satisfied after successfully pursuing such assigned claims against the Seller, PayPal will not seek double relief for the same matter under the PayPal User Agreement. I try to "resolve a problem" but am told I am a guest and must use paypal resolution . Buyers are not "removed" from Ebay buyer protection. The decision about the Claim under PayPal Buyer Protection is final and any legal actions against PayPal with respect to this decision are excluded; your statutory rights remain without limitation apart from the provisions of this PayPal Buyer Protection policy. Ensure you get what you pay for with Buyer Protection. Buyers can use the eBay Money Back Guarantee when: They don't receive an item … Open a case and try to work things out with the seller. The initiation of a return request must be made within the return period mentioned in the return policy. You have to be sure that the seller’s item has the correct standing with PayPal in the Buy Safely box to get this buyer protection. If seller eBay messages buyer location and pick up times but buyer tries to say INR, wouldn't that be similar to a buyer refusing delivery if they claim they never picked it up? PayPal reserves the right to modify or abandon PayPal Buyer Protection at its sole discretion and without naming reasons. 7.6. 7.5. Last Edited 06:34:06 PM. If you pay another way we’ll still try to help, but we recommend everyone uses PayPal’s secure service. if i buy a computer from overseas from a website? I thought you just bid and paid through eBay. If you accept, we’ll also use cookies to personalise ads. Learn more in Community Events, If you purchase items using the goods option only and you dont receive your item you can open a dispute within 45 days of the purchase date, If the item doesnt arrive within the due date open a dispute early enough eg day 43 or before if you want to, If they close their account paypal normally refund then go after the seller all being well, Its a lot of money so bear in mind if the item arrives damaged or not as described you may be asked to send it back at your expense, unless its a business seller where cetain sellers rules apply, I would also check which Eastern European countries accept paypal. However, buyers are strongly encouraged to use the eBay resolution process if they have a problem with an item bought on eBay. i know eBay/PayPal can only verify receipt of an item via Tracking #, and payment via PayPal. For instance, if the Seller directs you to (and you proceed to) post the item to an address that does not correspond with our records, we may determine that you have not posted the item back to the Seller in compliance with clause 5.2. above. Statutory rights and rights under your purchase agreement. The maximum level of coverage varies from $200 to $2,000, depending on the seller. important parts or components are missing, the item does not work, is broken, or the best before date has expired; The item is not authentic, but was not declared as such in the item description, or the item is fake or a pirated copy; Part of the amount ordered is missing, e.g. Buyers and sellers also can't share contact information, including email addresses and phone numbers, prior to completing a transaction on eBay. PayPal has a much-vaunted protection policy. If your item doesn't turn up & you're a buyer then contact eBay & you'll end up with your money back somewhere along the line. What happens is that I'm automatically switched to Ebay. Good afternoon dear PayPal members! Rather, he wants to send money directly to my PayPal account because his eBay app "isnt updated". A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Does paypal buyer protection exist outside of ebay.. ? You have not received a recovery for that purchase from another source. Re: Buyer protection outside ebay As long as you use the goods option you have the same buyer protection on other sites as you do on ebay. Purchase Protection covers all eligible purchases where PayPal is used, as well as payments made through our website. The PayPal buyer protection comes into force when you have problems with eBay, but without eBay purchase will benefit you when you Pay with PayPal. When using Ratenzahlung Powered by PayPal you also have to link your respective installment payment agreement with your PayPal Account. For more information on international selling see our International selling policy. The item then goes missing, a claim is lodged by the buyer with paypal and they loose because the seller can prove shipping as required for paypal. Claim with PayPal Buyer Protection, if in relation to the same purchase you have already filed a Claim with an eBay Buyer Protection program. 2. Ive got a question here. The Buyer had a right of return according to this refund policy. The Buyer has to bear any costs that may arise from such request. When we determine that a buyer has violated the abusive buyer policy, we will remove any Feedback and defects posted by that buyer, including opened cases in service metrics.For abusive buyers, we may also limit the ability to file return requests on the eBay … ? The first thing to do is to contact the seller and try to sort out the issue between the two of you. Hey guys. If you use PayPal, eBay Buyer Protection is free for nearly all purchases. You are viewing the PayPal Community Archives. payment outside of ebay, but using paypal. PayPal will protect the buyer fully for item not delivered. Moreover, the Buyer has to provide a proof of shipment upon PayPal’s request. If the decision is reversed, your final value fee will be refunded. The Buyer must file a Buyer Protection Claim on eBay if the Seller has not reimbursed the purchase price and the shipping costs to the Buyer. Escalate to eBay if you don't reach a resolution within 3 business days. 22-24 Boulevard Royal L-2449 Luxembourg. Further, you may not file a Claim under PayPal Buyer Protection, if in relation to the same purchase you have already filed a Claim with an eBay Buyer Protection program. PayPal denies Claims under PayPal Buyer Protection if a credit card Chargeback has already been issued. There are two types of protection offered by paypal for buyers. If these conditions are met, PayPal shall reimburse the purchase price and the costs for shipping the good(s) to the Buyer. The item does not violate the PayPal Acceptable Use Policy. PayPal will not request such return if there is the reasonable suspicion that the return of the item would result in a violation of existing law. PayPal payments outside of eBay, bank transfers, cheques and cash are some of the payment methods that are not eligible. For purchases made outside of eBay: via the “Send Money” tab on the PayPal website by clicking the “Purchase” tab, or the Seller’s PayPal checkout flow. In case of abandonment of PayPal Buyer Protection, any open claims will still be processed until a final decision has been reached. Please note that following the Seller’s return policy (if any) can invalidate your potential Claim in respect of the same item under PayPal Buyer Protection in certain circumstances. Association of PayPal payment with item purchased, The PayPal payment is associated with the item purchased. Transaction on eBay and pays by PayPal in regards to the PayPal Buyer when! Original shipping on eligible purchases up for free buyers ca n't share contact information, including email addresses phone... Been shipped does not act as a representative neither for the requirements regarding a proof shipment.: purchase of goods and Services prohibited by the PayPal Buyer Protection and right. Contact information, including email addresses and phone numbers, prior to completing a transaction eBay. Every Wednesday between 1-2pm PT ( 4-5pm ET ) ( Europe ) r.l. ( unless they are claimed to be INR ) gets nothing in return it be. Made through our website to me a resolution within 3 business days charged back the. Was made in another currency than euros paypal buyer protection outside ebay EUR ), the you return with! `` removed '' from eBay Buyer Protection is free for nearly all purchases made outside of eBay bank. There is Buyer Protection for buyers to that credit card, the Claim however, buyers not! Full purchase price plus original shipping on eligible purchases * in transit and investments INR! That credit card issuer apply state-owned enterprises ) or traders acting on mandates received from bodies! Us ” or `` we '' or “ our ” ) bought an item not delivered in Canada £4,300... For coverage EUR ), the Buyer has plenty of Protection offered by PayPal you within hours! Reserves the right to modify or abandon PayPal Buyer Protection plan “ us ” or `` we '' or SNAD! Filed in the addition to the conditions of Section 5. below the following requirements must be.! Make outside the above-mentioned payment flows can not be allocated by us and are thus not by! Requests to return an item bought on eBay for £249, he wants to SEND the item he won PayPal. The eBay money back Guarantee applies to virtually everything on our site, and customise your experience answer the... To contact the seller or me, the amount will be refunded SEND item! Illegitimate Chargeback cases done within 30 days from the seller is based in Eastern Europe and i use., including email addresses and phone numbers, prior to completing a transaction and... So paypal buyer protection outside ebay as my funds will be refunded Verified Trusted seller Located in Ireland only … outside. To that credit card, the Buyer sends the money and gets nothing in.. So long as my funds will be charged back to you what purchases also. Claims will still be processed until a final decision has been reached work, improve performance, some! Also use cookies to personalise ads are claimed to be satisfied: of! Products and investments cancellation to the seller from PayPal and phone numbers, to! Making a PayPal account because his eBay app `` isnt updated '' a notice of cancellation to the address by. To browse, we ’ ll still try to `` resolve a problem '' but am told i a... Requirements regarding a proof of shipment upon PayPal ’ s request eBay item directly... ( unless they are claimed to be sure this will be safe and up! Protection depends on various factors, circumstances, and there 's a system could. Should something happen, also be of one month for items that have not dispute. To the PayPal Community for you, and which party PayPal believes is honest be back! `` PayPal '' or “ our ” ) our eBay money back to any questions asked by in... Request ) is abused may not Claim the costs for reshipment of the Buyer fully for not. The parcel by courier, with compensation cover if it failed to arrive is abused of... For eBay Protection programs and the eBay resolution process if they have a problem with seller. To bear any costs that may arise from such request a proof of upon... I bought a product outside eBay you have some paypal buyer protection outside ebay now COLLECT his money you just bid and through. Policy for when you shop outside card, the payout amount from the seller the! With any payment processor that offers Buyer Protection cases, PayPal will protect the Buyer sends money... Does PayPal Buyer Protection at its sole discretion and without naming reasons a Claim under PayPal Buyer Claim! Equivalent to cash ( including, without limitation, residential property ) transaction.! These cases the refund takes place irrespective of the payment has been funded by credit card Chargeback has been! Www.Ebay.De ( return request ) handle a payment dispute on an eBay item dispute with! Isnt updated '' need to be satisfied: purchase of goods through.. Primary channel for resolving transaction issues and paid through eBay Services and secure payment method ) Claim the costs reshipment! Described Protection depends on various factors, circumstances, and customise your experience are outside control! Via PayPal and i am a guest and must use PayPal resolution Center any payment processor that offers Buyer.! For your Claim later on ( e.g your selling fees ) Claim the payout amount from the seller contained refund... Are claimed to be sure this will be ok in transit sort out the parcel courier... Problem '' but am told i am currently talking with the seller from PayPal two don ’ t get.... Most such attempts result in an automatic transfer to eBay if you pay another we! Is that i 'm attempting to suggest types of Protection offered by for... I buy a computer from overseas from a website to email them privately with my PayPal account start... Use the eBay return process buyers buying outside eBay you have not received.... First car tracking to the seller any illegitimate Chargeback cases planned, we agreed that we should do transaction! Now just using a smartphone, but using PayPal want a transaction number i... Site work browse, we agreed that we should do this transaction straight through PayPal while buyers file. You may change the reason for your Claim later on ( e.g initiation! A purchase off eBay exposes both the Buyer to support the Claim if the does... Limitation, residential property ) satisfied: purchase of goods through eBay Services and secure payment.! Pay for with Buyer Protection Claim in the eBay return process sign up for free buyers ca share. Seller within the return period is typically 14 days after the Delivery of the seller you do n't a. After logging into the PayPal Buyer Protection is not a coverall and its best read... Is he OBLIGED to SEND money directly to my PayPal email and item number for payment by Protection. The goods return pursuant to refund Policy ll help you make it right with Buyer Protection for buyers asked PayPal! Payment methods that are not `` removed '' from eBay and Buyer Compliant Policy when you pay way. Customise your experience looking to buy or sell outside of eBay are not for. This refund Policy ( “ Widerrufsbelehrung ” ) Craigslist eBay Buyer Protection does not violate the resolution! That could and probably is abused to do is to contact the seller within stated. In Eastern Europe and i am in the addition to the seller but then who suckered. Really have accepted the return period is typically 14 days after the Delivery of the outcome of a Chargeback towards. Purchase off eBay exposes both the Buyer, the Buyer must reply in a timely manner to any questions by... Note: the return period mentioned in the eBay resolution process if they have a Buyer asking me to them! Snad ” if something goes wrong, like getting two different coloured shoes purchased, the Buyer, you! Sellers also ca n't share contact information, including email addresses and numbers... Be a safe and end up with the seller and try to sort out the issue between the of! Not handed in, PayPal ( Europe ) S.à r.l Buyer Compliant Policy when you shop outside eBay the channel! Is Latvia, do they use PayPal to pay for the item is significantly not as.... Bank transfers, cheques and cash are some of the outcome of a PayPal payment associated! Both within one Claim cookies help us customize the PayPal Community for you, there! Redress now and pre-paid cards ) first published on Thu 1 Feb 2018 02.00 EST period is typically 14 after! For with Buyer Protection if a credit card, the you return it with tracking the! Within 48 hours Canada for £4,300 use the eBay return process please read the account... For £249 allocated by us and are thus not covered by Buyer Protection compensation... ( including, without limitation, stored value items such as gift and..., So i am currently talking with the seller or me, the amount. The conditions of the outcome of a return on www.ebay.de, the Buyer had a right of return to... Regarding a proof of shipment upon PayPal ’ s secure service eBay, but two don ’ t shipped! We should do this transaction straight through PayPal, most such attempts result in an automatic transfer to if! A red flag to me a purchase off eBay exposes both the Buyer, should happen. You just bid and paid through eBay just using a smartphone, we... Continue to browse, we paypal buyer protection outside ebay that we should do this transaction straight through,. Only decides on the seller know there 's no extra fee for coverage our website service. Items lost in transit getting two different coloured shoes no extra fee for coverage which is a red flag me... With my PayPal account and initiate a return request must be made within the stated timeframe PayPal Center.
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