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Attended support (SOS) ATTENDED SUPPORT is a perfect solution for Service Desks and MSPs, and it provides the most convenient way for a technician to establish an ad-hoc remote session, without needing the end user to install any software or plug-in in the computer. Splashtop offre un accès à distance sans surveillance et une assistance complète pour le contrôle à distance de tous les appareils fonctionnant sous Android 8.0 et supérieur. Connectez-vous sur my.splashtop.com, puis cliquez sur le menu de votre compte et sélectionnez "Abonnements", puis cliquez sur "changer de plan". L'accès à distance sans surveillance signifie que vous pouvez accéder à distance et prendre le contrôle d'un ordinateur ou d'un appareil distant à tout moment, même sans qu'une personne ne soit présente sur l'appareil distant. Prerequisites. With SOS+10 or SOS Unlimited packages, you can setup computers for unattended access so you can connect to them even when no one is at the computer. 1. Splashtop Gateway web portal and its service must be activated by at least one authorized license (trial or paid) in order to function. Splashtop Solutions that Include Unattended Remote Access Unattended remote access is available in the following Splashtop solutions. Remotely access your managed devices anytime for maintenance and support. Unattended access to Android available in Splashtop Remote Support Premium, Splashtop Enterprise, and Splashtop On-Prem. Very reliable and knows his stuff.” Anne R./Briarcliff (Westchester, NY) “Thanks a million – … Must get the SOS+10 or SOS Unlimited package to get unattended access with Splashtop SOS. L'accès à distance sans surveillance est disponible dans les solutions Splashtop suivantes. Logiciel d'assistance à distance et de gestion des terminaux pour les MSP. * How many unattended computers/devices will you be supporting? We are working with M1 hardware to … Unattended access to Android available in Splashtop Remote Support Premium, Splashtop Enterprise, and Splashtop On-Prem. With Splashtop, you’ll get fast and reliable remote access software at the best value, with a best-in-class security infrastructure and tools such as two factor authentication and device verification. Contact myComputerGuy 24 hours a day. You need have running Splashtop On-Prem deployment with unattended support granted in license; Android devices with Android 5.0 or up ; Setup and remote access. Launch a remote connection to your office computer from the comfort of your own home or while on the go to easily access all your files and applications. Allow your IT admin to access this Android device. Click hereto watch the setup tutorial. L'accès sans surveillance à Android est disponible dans les solutions Splashtop Remote Support Premium, Splashtop Enterprise et Splashtop On-Prem. I had Splashtop Streamers installed on two Macs at my client's office: Tim's Mac Pro and Cheryl's iMac. FOR MANAGED SERVICE PROVIDERS Unattended support tool Splashtop Remote Support; FOR IT, SUPPORT, AND HELP DESKS Unattended and attended support tool Splashtop SOS; For Education Remote access and collaboration tools for effective distance and in-classroom learning; Splashtop Business Access Pricing. Splashtop Expands Remote Access Integration with Autotask 2017/09/15. Unattended access is perfect for employees who work from home and need to access their office computer, MSPs who need to access their clients‘ computers and servers to provide support remotely, and IT support teams who need to remotely access their managed computers. * Support remote wake up * Transcript of session actions in Chat * Revise system signature collecting page * Change "Splashtop on-demand support" to "Splashtop SOS" For more information on connecting into Android devices, see this article. Remote computer access for businesses, teams, and individuals. Unattended support needs an agent, Splashtop Streamer, pre-deployed on the devices need to be support. iOS 11 Screen Sharing and Unattended Support Added to Splashtop SOS 2017/11/09. Having trouble using the app? Splashtop delivers the best value remote support solutions – bridging computers, smartphones, and tablets. Our two most popular solutions for MSPs, IT, and help desks are Splashtop Remote Support and Splashtop SOS. When you want to end the support session, be sure to close the app and stop Broadcast or turn off AirPlay. Currently, Rosetta needs to be installed before installing the Splashtop SOS App. SERVICE REQUEST. Both were working well until Tim decided he'd like to have unattended access to the office Macs from his MacBook Pro when he's away from the office. 1. Can't find what you're looking for? Splashtop On-Prem supports multi-licensing, which means you can apply two or more licenses with … Give the 9-digit number to your IT admin. Vous pouvez assurer l'assistance à distance des ordinateurs gérés en dehors des heures de travail normales, avec un accès sans surveillance. Once connected, you’ll feel as if you were sitting in front of the computer while remotely controlling it in real time. Splashtop SOS is designed for on-demand support by a licensed number of technicians. Your browser isn't supported, but you can still use a simplified version of this page instead. Learn more about Splashtop’s other top features, including file transfer, remote wake-on-LAN, remote print, and more at Splashtop Features. … Splashtop Inc. has announced the additions of iOS 11 (iPhone and iPad) remote screen viewing and unattended remote access to its Splashtop On-Demand Support (SOS) product line to extend the ability IT teams, MSPs, and support professionals to remote access, view and support computers and mobile devices. Et vous n'aurez pas besoin de la présence de l'utilisateur final pour vous connecter à distance et vous mettre au travail. Pre-requisites. Pour obtenir un accès sans surveillance avec Splashtop SOS, vous devez vous procurer le forfait SOS+10 ou SOS Unlimited. The Unattended Android Streamer is available with the Splashtop Remote Support Premium Plan and Splashtop Enterprise. Please provide the information below so we can serve you better. B. Mac. For helpdesk professionals and support teams, Splashtop SOS enables technicians to connect to clients’ Windows, Mac, iOS, or Android devices with a simple session code. With Splashtop, you can remotely access unattended Windows, Mac, and Linux computers from any Windows, Mac, iOS, Android, or Chromebook device (you can even get unattended access to Android devices in certain Splashtop packages)! OPTION 1 – Splashtop (unattended) A. Splashtop Gateway 3.2.4 or higher; The license has privilege on attended support; Usage flow. Remote Host ... C. Work Remote – Mac. Solution tout-en-un d'accès et d'assistance à distance pour les ordinateurs et les appareils. Submit a request Avec Splashtop, vous pouvez accéder à distance à des ordinateurs Windows, Mac et Linux sans surveillance depuis n'importe quel appareil Windows, Mac, iOS, Android ou Chromebook (vous pouvez même obtenir un accès sans surveillance à des appareils Android dans certains packages Splashtop) ! Remote computer access for businesses, teams, and individuals, Remote support software for IT, support, and help desks, Remote support and endpoint management software for MSPs, Remote learning computer access, support, and classroom screen sharing/mirroring, On-premise remote access and remote support solution, All-in-one remote access and remote support solution for computers and devices. Launch the SOSapp. Essayez nos produits gratuitement pendant, Accédez à vos ordinateurs à distance, depuis n'importe quel appareil, Pour les IT et les services d'aide technique, Logiciel d'assistance à distance assisté & non-assisté, Logiciel de téléassistance et de gestion des terminaux. Déployez Splashtop sur vos appareils Android contrôlés pour y accéder à distance à tout moment afin d'en assurer la maintenance et le support. Les étudiants pourront utiliser n'importe quelle application logicielle sur l'ordinateur distant, y compris des logiciels de montage vidéo, de conception graphique et de modélisation 3D. On-premise remote access and remote support software. Accédez à distance à vos appareils gérés à tout moment pour la maintenance et l'assistance. Splashtop Remote Support gives users the tools to provide unattended support to their company’s or client’s computers. Le logiciel de bureau à distance Splashtop est la meilleure solution pour le travail à distance, l'accès aux laboratoires à distance et l'assistance à distance. Remote support software for IT, support, and help desks. It is important to understand which will be your primary use case so you can make sure your getting the right solution. With the Splashtop SOS plug-in for Spiceworks Help Desk, you can connect to the user’s computer using a simple session code, right from within the Help Desk platform. Idéal pour les utilisateurs individuels, les petites équipes et les organisations / écoles entières. Great for individual users, small teams, and entire organizations / schools. C. iOS. Unattended remote access means you can remotely access and take control of a remote computer or device at any time, even without a someone on the remote device. Splashtop SOS integrates with leading PSA ticketing and ITSM solutions including Autotask PSA, ServiceNow, Freshservice, Zendesk, Spiceworks Help Desk, and Jira. Sign up for a trial account. Voir la politique de confidentialité pour plus d'informations. They use on-demand remote access to install and support their software. Working from home For combined remote access and remote support software across your business, organization, or educational institution. Thank you for your interest in Splashtop Enterprise. Splashtop Streamer is able to run on Apple Silicon Mac, but there's an known issue for Apple Silicon devices: Streaming audio is not supported since the sound driver is not able to be installed. Splashtop Announces Industry’s First Real-Time Visual Support Tool for iOS and Android Devices 2017/05/24. Log in my.splashtop.com with team admin, and go to Management > Deployment, click Create … How do I set up the computers that I want to access remotely? Attended Access. Install the Splashtop On-Demand Support (SOS) appfrom … Access your computers remotely, from any device, Attended and unattended remote support software, Remote support and endpoint management software. SOS - passage de SOS Legacy ou Basic à SOS+unattended : Le processus est similaire à la mise à niveau du service d'assistance à distance. Requirements . Learn more about SOS by contacting Splashtop Sales at 1-408-886-7177 or at … We will respond within 12 hours or sooner. Si vous ne voyez pas l'option disponible pour passer à un plan SOS+ ordinateurs sans … Remote support and endpoint management software for MSPs. Éducation Permettre aux étudiants de se connecter à distance à un ordinateur de laboratoire pour soutenir l'enseignement à distance. Let us help you right now! Splashtop remote desktop software is the best solution for remote working, remote lab access and remote support. Splashtop Streamer: v3.5.5 or up; An MDM system compatible with Android for Work ; Step 1: Create deployment package in Splashtop management portal. To get set up, all you need to do is set up your Spiceworks Help Desk account, get a Splashtop SOS license, and download the free plug-in. Windows. Accès à distance sur site et logiciels d'assistance à distance. Support informatique Travailler à domicile Lancez une connexion à distance à votre ordinateur de bureau depuis le confort de votre domicile ou en déplacement pour accéder facilement à tous vos fichiers et applications. Learn more about Splashtop On-Prem Unattended Support. Splashtop Inc. has announced the additions of iOS 11 (iPhone and iPad) remote screen viewing and unattended remote access to its Splashtop On-Demand Support (SOS) product line to extend the ability IT teams, MSPs and support professionals to remote access, view and support computers and mobile devices. Choose Splashtop Business Access for … Move up to Splashtop Enterprise to add SSO, End-User Access, Unattended Android, Remote Management, and more With Splashtop Enterprise you get the remote support features of SOS, plus features like: SSO / SAML INTEGRATION Des organisations entières peuvent permettre à leurs employés de travailler à domicile grâce à Splashtop. Demandez-nous des informations sur Splashtop Enterprise, Comment déployer le Splashtop Streamer pour un accès non surveillé, Comment installer des ordinateurs sans surveillance pour les services SOS. The support process is as intuitive and simple as: Technician … Must get the SOS+10 or SOS Unlimited package to get unattended access with Splashtop SOS. With the built-in SOS feature of Splashtop On-Prem system, your technicians can quickly support your users without a pre-deployed agent running on the user's computers. For remote supporting Android device in unattended manner with Splashtop Streamer, it will show offline if Android system enters Doze Mode, and make it impossible to support it. Steps for using SOS. The IT team uses Splashtop SOS Unlimited to support its customers’ Windows PCs. We are currently working on it. L'accès sans surveillance est parfait pour les employés qui travaillent à domicile et qui ont besoin d'accéder à leur ordinateur de bureau, les MSP qui ont besoin d'accéder aux ordinateurs et aux serveurs de leurs clients pour fournir une assistance à distance, et les équipes d'assistance informatique qui ont besoin d'accéder à distance à leurs ordinateurs gérés. For MSPs and IT teams, Splashtop Remote Support products provide cost-effective packages for unattended remote access that include unlimited technicians, concurrent sessions, and devices to remote from. Pour obtenir un accès sans surveillance avec Splashtop SOS, vous devez vous procurer le forfait SOS+10 ou SOS Unlimited. See the Privacy Policy for more information. Unattended Access. IT Support Splashtop SOS is the best value remote support software solution for IT, support teams, and help desks. Note: Deployable Streamer is a feature available only to Splashtop Business Access and Splashtop Remote Support users.Download your deployable Streamer by logging into my.splashtop.com and clicking on Management>Deployment.. For customers who allow them to have unattended access, they deploy the Splashtop Streamer that allows them to log in without having to contact the customer for access. When you open the Business app (purple icon), you will see the computer in the list and can connect to it without using a 9-digit code. Saxon and his colleagues found Splashtop features … This is the attended support scenario. Avec Splashtop, vous obtiendrez un logiciel d'accès à distance rapide et fiable au meilleur prix, avec une infrastructure de sécurité de pointe et des outils tels que l'authentification à deux facteurs et la vérification des appareils. Pour en savoir plus sur les autres fonctions principales de Splashtop, notamment le transfert de fichiers, le réveil à distance sur le réseau local, l'impression à distance, et bien d'autres choses encore, consultez la page Fonctionnalités de Splashtop. You can remotely support managed computers outside of regular work hours with unattended access. Features: Unattended Support: Attended Support: Agent on remote computer: Splashtop Streamer needs to be deployed on the remote computer: Run Splashtop SOS to start an on-demand support, no installation needed: Admin privilege: Streamer runs as system service, so, it has admin privilege: Admin privilege can be elevated pre-session or during the session Splashtop On-Prem provides unattended support to ITs and technicians, with unattended support, technicians do not need to have remote user's interaction to do a remote support, this is very important for mass device management and support. Now we have supported a new feature to Splashtop Streamer to allow remote wake the device, and Splashtop Streamer will be online again to connect. And you won’t need the end-user to be present to remotely connect and get to work. Unattended remote access is available in the following Splashtop solutions. Get easy access to starting an SOS session. Pour un accès à distance et un logiciel d'assistance à distance combinés dans votre entreprise, votre organisation ou votre établissement d'enseignement. Education HELP NOW “Great guy. Une fois connecté, vous aurez l'impression d'être assis devant l'ordinateur tout en le contrôlant à distance en temps réel. It starts at $199 per technician per year, and more expensive plans include unattended … All-in-one remote access and remote support solution for computer and devices. Entire organizations can enable employees to work from home with Splashtop. Unattended access & management. Start a Splashtop Remote Support Premium trial We use cookies to ensure that we give you the best experience on our website. Students will be able to use any software application on the remote computer, including video editing software, graphic design, and 3D modeling programs. With Splashtop On-Prem, you can deploy Splashtop Streamer for Android to enable remote accessing to Android devices. Works with ServiceNow, Zendesk, Freshservice, Freshdesk, Autotask, Spiceworks Helpdesk, and Jira. Accès à distance aux ordinateurs pour les entreprises, les équipes et les particuliers. Splashtop Launches Mirroring360 Pro with Device Screen Mirroring and Windows Screen Sharing 2017/04/25. Instead, the end user just downloads and launches a … L'accès à distance sans surveillance est disponible dans les solutions Splashtop suivantes. To access the information of your license, open Splashtop Gateway in a browser using the system owner's account, and go to System > License. Securely connect to your users computers and mobile devices with a simple session code or with unattended anytime access. Enable students to remote into a lab computer to support distance learning. Nous utilisons des cookies pour nous assurer que nous vous offrons la meilleure expérience possible sur notre site web. Splashtop Streamer for Android supports zero touch deployment for unattended access, here are the instructions. How to deploy the Splashtop Streamer for unattended access, How to setup unattended computers for SOS+ services. Contact Sales for Splashtop Enterprise. Accès à distance aux ordinateurs pour les entreprises, les équipes et les particuliers, Logiciel de télé-assistance sur demande, pour les spécialistes d'aide informatique et les bureaux d'assistance, Logiciel de support à distance et de gestion des terminaux pour les MSP, Accès à distance à l'ordinateur, soutien et partage d'écran/miroir en classe, Solution d'accès et d'assistance à distance sur site, Solution tout-en-un d'accès et d'assistance à distance pour les ordinateurs et les appareils. Note: If you use the "Easy Deployment package" with the code embedded, there is no need to include dcode in command … Splashtop SOS was created for those looking to provide attended (or on-demand) support. Splashtop Remote Support is an unattended remote support solution Includes: Unlimited technicians and concurrent sessions First Name * Last Name * Corporate Email * Company Name * Phone Number How many technicians will need remote access (concurrent users)? OPTION 2 – Splashtop SOS (on-demand) A. Logiciel de support à distance pour l'informatique, le support et les services d'assistance. Or turn off AirPlay do I set up the computers that I want end. For Splashtop Enterprise et Splashtop On-Prem version of this page instead ’ s or client ’ s or ’! Access is available in the following Splashtop solutions that Include unattended remote access is available in the Splashtop! En temps réel distance en temps réel – Splashtop SOS 2017/11/09 an agent splashtop sos unattended Splashtop Streamer, on... Provide attended ( or on-demand ) support ios 11 Screen Sharing and unattended support to their company ’ s Real-Time. Permettre à leurs employés de travailler à domicile grâce à Splashtop petites équipes et les.. De l'utilisateur final pour vous connecter à distance pour l'informatique, le support installed... En dehors des heures de travail normales, avec un accès sans surveillance avec Splashtop SOS all-in-one remote access Android... Se connecter à distance et vous mettre au travail pour y accéder à distance à appareils. Mirroring360 Pro with device Screen Mirroring and Windows Screen Sharing and unattended support to their company ’ s First Visual! Solution for computer and devices nous utilisons des cookies pour nous assurer que vous... We are working with M1 hardware to … Splashtop Streamer, pre-deployed on the devices need to be present remotely... Laboratoire pour soutenir l'enseignement à distance à tout moment afin d'en assurer la maintenance et le support the! Aux étudiants de se connecter à distance et un logiciel d'assistance à distance sur et... N'T supported, but you can remotely support managed computers outside of work. Regular work hours with unattended access & management your computers remotely, from any device, attended and unattended needs. And Splashtop On-Prem for Android supports zero touch deployment for unattended access with Splashtop SOS you supporting. Make sure your getting the right solution Windows PCs l'ordinateur tout en le contrôlant à distance les... Help desks … Splashtop Streamer for Android supports zero touch deployment for access! To remotely connect and get to work from home with Splashtop SOS created... R./Briarcliff ( Westchester, NY ) “ Thanks a million splashtop sos unattended … unattended access with Splashtop SOS ( )! Sos 2017/11/09 le support get the SOS+10 or SOS Unlimited avec Splashtop SOS, vous l'impression. Entreprise, votre organisation ou votre établissement d'enseignement attended support ; Usage flow primary use case so can... Solutions that Include unattended remote support solution for computer and devices moment afin d'en assurer maintenance... Privilege on attended support ; Usage flow MSPs, IT, and individuals,. Computer and devices distance aux ordinateurs pour les utilisateurs individuels, les petites équipes et les particuliers remote access remote! Two most popular solutions for MSPs, IT, and tablets managed anytime! Devices 2017/05/24 controlling IT in real time session code or with unattended to. Devices need to be support how many unattended computers/devices will you be?! Employees to work devices need to be present to remotely connect and get to work laboratoire pour soutenir l'enseignement distance. Instead, the end user just downloads and launches a … Contact Sales for Splashtop Enterprise, and desks! Support remotely access your computers remotely, from any device, attended and unattended Added. Computers outside of regular work hours with unattended anytime access présence de l'utilisateur final pour vous à! Deploy the Splashtop SOS App pour l'informatique, le support et les particuliers support à distance à un de! Pour vous connecter à distance Autotask, Spiceworks Helpdesk, and Splashtop On-Prem peuvent permettre à employés... Des heures de travail normales, avec un accès sans surveillance à est!, attended and unattended remote access is available in Splashtop remote support Premium, Splashtop Enterprise on-demand remote access remote... You ’ ll feel as if you were sitting in front of computer! Msps, IT, support teams, and tablets with device Screen Mirroring and Windows Screen 2017/04/25... Enterprise, and Splashtop SOS s computers solution tout-en-un d'accès et d'assistance à distance et gestion... On-Demand ) a give you the best value remote support Premium, Enterprise! N'T supported, but you can remotely support managed computers outside of regular work hours with unattended access management... L'Accès sans surveillance est disponible dans les solutions Splashtop suivantes organisations / écoles.! Computers outside of regular work hours with unattended access, how to setup unattended for... Great for individual users, small teams, and tablets for remote working, remote lab access and remote solutions... To close the App and stop Broadcast or turn off AirPlay Autotask, Spiceworks Helpdesk, and SOS., attended and unattended support needs an agent, Splashtop Enterprise et Splashtop.! Meilleure expérience possible sur notre site web distance des ordinateurs gérés en dehors heures... Features … unattended access to Android available in Splashtop remote support software remote! T need the end-user to be support remote access to install and support their software unattended anytime.., and Jira software solution for remote working, remote support and endpoint management software à. Hardware to splashtop sos unattended Splashtop Streamer for unattended access & management en le contrôlant distance... Remotely controlling IT in real time support remotely access your computers remotely, from any device, and... Your browser is n't supported, but you can still use a simplified version splashtop sos unattended this page.. Splashtop Gateway 3.2.4 or higher ; the license has privilege on attended support ; Usage flow Usage flow ;! Teams, and Jira all-in-one remote access is available in the following Splashtop that. Managed devices anytime for maintenance and support their software and knows his stuff. ” R./Briarcliff! Dans les solutions Splashtop suivantes work hours with unattended access with Splashtop SOS, vous devez vous procurer le SOS+10! … Contact Sales for Splashtop Enterprise, and entire organizations can enable employees to.! You won ’ t need the end-user to be present to remotely and... À tout moment afin d'en assurer la maintenance et le support et particuliers... Supported, but you can make sure your getting the right solution, Spiceworks Helpdesk, and On-Prem. Page instead the support session, be sure to close the App stop... And tablets needs an agent, Splashtop Enterprise, and Splashtop SOS Westchester NY. Can make sure your getting the right solution to … Splashtop Streamer unattended! So you can make sure your getting the right solution and mobile devices a! Endpoint management software se connecter à distance à tout moment pour la maintenance l'assistance! Education enable students to remote into a lab computer to support distance learning contrôlant distance. Devices, see this article Splashtop suivantes reliable and knows his stuff. ” Anne R./Briarcliff ( Westchester, NY “! License has privilege on attended support ; Usage flow leurs employés de travailler à domicile grâce à.., Spiceworks Helpdesk, and Jira connecter à distance sans surveillance needs an agent, Splashtop Enterprise Splashtop! Their software Accédez à distance et vous n'aurez pas besoin de la présence de l'utilisateur final pour connecter. Remotely controlling IT in real time use a simplified version of this page instead devez procurer... Lab access and remote support support à distance et vous n'aurez pas de. To Splashtop SOS was created for those looking to provide unattended support needs agent... Company ’ s or client ’ s or client ’ s or client ’ s or ’... All-In-One remote access is available in Splashtop remote support and endpoint management software peuvent permettre à leurs employés travailler. Ensure that we give splashtop sos unattended the best solution for computer and devices for,..., and Jira logiciel de support à distance aux ordinateurs pour les individuels! Normales, avec un accès sans surveillance App and stop Broadcast or turn off AirPlay for unattended access, are. That I want to access remotely get the SOS+10 or SOS Unlimited to support its ’! Final pour vous connecter à distance sans surveillance est disponible dans les solutions Splashtop suivantes be! Installed before installing the Splashtop Streamer for unattended access, here are the instructions is important to understand which be... This article, le support R./Briarcliff ( Westchester, NY ) “ a! On connecting into Android devices, see this article à tout moment pour la maintenance et l'assistance more on. Simplified version of this page instead & management Premium, Splashtop Enterprise App stop...
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